Privacy Policy
The site, www.sheffy.com (“Website”), the android, IOS mobile apps as well as WhatsApp
Platform of Sheffy is operated by us, Polaris Ventures Pvt Ltd having their address at 101, First
Floor, A Block, Naurang House, 21 KG Marg, New Delhi 11001 (“Sheffy”). We at Sheffy strive
to protect your personal information and data (including sensitive personal information and data –
hereinafter “Data” / “Information”) and shall take all reasonable measures to ensure the safety of
the same. We have strict administrative, physical, and electronic safeguards in place to protect
Your Data and we have put all reasonable security procedures in place to protect the
confidentiality and integrity of Your Data.
This Privacy Policy (“Policy”) governs the collection, storage, usage and dissemination of Data of
its visitors, users and any other person who visits the Website (individually / collectively referred
to as “You / Your / Visitor(s) / User(s)” – as the context requires). Your continued use of Website
will imply your unconditional acceptance of this Privacy Policy.
When You provide us Your Data for the purposes of accessing the Website and / or utilizing the
services of Sheffy, etc., You warrant and represent that the Data has been provided voluntarily and
the same is and shall always be correct, current and updated. You also warrant and represent that
you have all the rights, permissions, and consents for our consequent storage, collection, usage,
transfer, access or processing of the Data. If You do not provide your Data or subsequently
withdraw Your consent for usage of the Data so collected, we shall discontinue the services for
which the said Data was collected.
All Visitors, at all points of time, retain the right to review, modify, add, correct, delete or update
your Data in accordance with the terms of this Privacy Policy, however, Sheffy may keep a copy
of the earlier versions of the Data in its records as mandated by law and for any further legal
purposes.
Data Collection
Sheffy collects Your Data to inter alia provide You with the services and products You desire and
to create a safe and efficient browsing experience for You. The types of Data collected and the
ways in which we collect the Data are as follows:
You can register and create an account with Sheffy to avail the services from Sheffy or to order
products from Sheffy. When You register with Sheffy you would provide us with Your email
address, your geographical delivery address, phone number, etc. We shall also collect the Your
GPS coordinates for delivery from the mobile application to identify User location serviceability
and processing order.
We would also passively collect some Data through Cookies to help analyze the web page flow
and web traffic on our Website. Most of these would be session cookies that shall be automatically
deleted at the end of a session. These Cookies help us to identify your device(s) and we can
recognize you the next time you visit this Website. You could decline the Cookies but that may
prevent You from accessing certain features of this Website. Kindly note that the above only
applies to our Cookies – you may encounter cookies on certain pages that have been placed by
third parties – we do not control third party cookies. We also use the Cookies to collect some Data,
including but not limited to the domain and host through which You connect online, Your IP
address, the date and time of Your access of this Website, Your browser information, Your device
information, the previous URL you were redirected from and the subsequent URL You are
redirected to, the duration of Your visit on this Website, etc. We may use tracking technologies to
aid in the targeted advertising of our services on other platforms. From your device manufacturer,
we also may collect the names of other third-party applications that you have downloaded on your
device. Such data will be stored in server logs to be compiled and used on an aggregated basis for
internal review and research of our Users’ demographics and choices and it would not be used to
identify You personally.
Sheffy may utilize and / or authorize a third party to administer advertisements on the Website, etc.
Thses may contain an embedded pixel to collect session information. To confirm, we shall not
share Your Data with any third party for the purposes of administering advertisements, however,
Your profile information maybe used in an aggregate form which is incapable of identifying any
individual. If a Visitor accesses the Website through a third party, such as a social media service,
or if You connect Your account on to a social media service, that is an authorization to Sheffy to
collect, store, and use and retain Your publicly available data from such third party services, in
accordance with this Policy.
The Website maybe hosted by a third-party servers / data specialist. Such third party(ies) shall be
compliant with the relevant data protection laws and regulations. Your collected Data maybe
stored with such third party servers. Since Sheffy has taken all reasonable measures and steps to
safeguard Your Information, You hereby specifically agree and confirm that You understand that
Sheffy shall never be liable for any data theft or breach of security at the third party data centers /
servers.
The Website might contain third-party links to other websites or gateways that are not operated or
controlled by us, such as payment gateways or social networking websites. Under no
circumstances shall Sheffy be deemed to control or guarantee the accuracy, integrity, or quality of
the information / software / cookies or any other content available on such websites. Any Data
provided by You to such third-parties shall be governed in accordance with the privacy policies of
such third-parties and it is recommended that you review their terms and policies prior to using
such third party websites.
Usage of the Data
Sheffy shall not disclose, transfer, or trade in Your Data in any manner without Your express
consent towards the same. We confirm that we shall primarily use the Information provided by
You for fulfilling your orders and providing you with the services requested by You. The various
ways in which we shall use Your Data are as follows:
Sheffy primarily uses the Data provided at the time of Your registration for fulfilling Your orders,
to provide you with service announcements, to contact you regarding your customer service
requests and to process any other concern / complaint that You may have. Sheffy shall also utilize
Your Data to enforce its payment terms and other policies for availing the services from the
Website, if so required.
Sheffy also makes use of the User Information for sending across important updates /
communications to You, such as important updates regarding the Website, any revisions /
amendments / modifications to our Terms and Conditions/ Privacy Policy / other terms of service
and various policies, etc.
Sheffy shall use Your data for the purposes of complying with any legal requirements and
disclosures provided under the laws in India for the time being in force.We also make use of the
data to detect and prevent money laundering, fraud, abuse, security incidents, and other such
events of concers. We use the compiled data to conduct security investigations and risk
assessments and to comply with legal obligations (such as anti-money laundering regulations).
Sheffy shall further utilise the User Information to analyze User preferences and behaviors. For
this the User Data is compiled and used on an aggregated basis and it would not be used to identify
You personally. We may also use the data for conducting internal reviews and data analysis for the
Website and for protecting the integrity of the Website. We also identify and use Your IP address
to diagnose problems with our servers.
We also utilize the User Data to send you promotional messages, marketing, advertising, and other
information that may be of interest to you based on your preferences, if You have so opted in for
the same. When a Visitor opts to receive updates from Sheffy, then we use the Data for the
purposes of communicating the periodic updates, communications regarding new launches, events,
promotions, etc. to the Visitor. We may also use the Data for surveys and marketing
communications such as referral programs, rewards, surveys, sweepstakes, contests, or other
promotional activities or events sponsored or managed by us or our third-party partners, that
Sheffy believes may be of interest to You.
As part of our forever ongoing efforts to improve our Website and offerings, we collect and
analyze demographic and profile Data about our users' activity on our website. The Data which is
collected passively, through cookies, web beacons, etc., is used by Sheffy to customize Your
browsing experience on the Website. We also such passively collected Data to review and enhance
the security measures of the Website.
Sheffy shall retain Your Data for as long as it is required to provide You with the services you
have requested, and thereafter for legal and service purposes, as mandated by the law in force.
Disclosing / Sharing the Data
The few instances in which Sheffy shall share your Data with a third party are as follows:
The Data will be shared with our affiliated third parties, such as our delivery partner, etc.,
to fulfill Your orders and provide You with the products that have been ordered from
Sheffy.
The Data shall be disclosed if we are legally called upon to do so by any law in force or
regulation, or or in response to a request from a law enforcement or governmental agency
or judicial, quasi- judicial or any other statutory or constitutional authority.
The Data shall be disclosed if such disclosure is required for us to provide you with access
to the Website, or to enforce our Terms and Conditions, or to facilitate Sheffy’ marketing
and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or
illegal activities related to use of the Website, etc. We may disclose your information to
enforce and administer our agreements, or to protect our rights, property or personal safety,
and the rights, property or personal safety of our employees, members, or members of the
public.
The Data shall be disclosed to law enforcement, courts, governmental or public authorities,
tax authorities, or authorized third parties, if and to the extent Sheffy is required to do so by
law or where such disclosure is reasonably necessary to comply with our legal obligations.
If Sheffy, in the good faith believe that such disclosure of Your Data is required to respond
to or to comply with any order from a competent court of law or any such legal /
governmental authorities, then such disclosure shall be mad by Sheffy.
Sheffy may share Your Data if Sheffy is required to do so to comply with a valid legal
request or to respond to any claim(s) asserted against Sheffy, or to respond to or address
any issue which may expose Sheffy, You, or any other of our Visitors to legal or regulatory
liability. We may disclose Your Information to rights owners if we in good faith believe
that such disclosure is necessary to respond to claims that an advertisement, posting or
other content on the Website violates the rights of a third party, etc.
The Data shall be disclosed to third parties that Sheffy engages to procure backend support
and / or to perform functions on Sheffy’s behalf such as data analysis firms/ customer
support specialists/ webhosting companies and delivery partners, etc. Such third parties will
strictly only be provided with access to Your Data that is needed by them to perform their
functions and all Data used shall strictly be in accordance with this Privacy Policy.
The Data shall be disclosed to any third-parties (in or outside of India) that have been hired
by Sheffy to store your Data. These third-parties shall only be selected once Sheffy has
assured itself that these parties have their own security standards to safeguard Your Data
and Sheffy shall further require such-third parties to adopt reasonable security standards to
safeguard Your data.
Where appropriate we will notify you regarding the legal requests, unless providing notice
is prohibited by the legal process itself or if the same shall expose Sheffy / You / any other
Visitor to a claim of obstruction of justice.
If You have opted in to receive periodic updates or communications from Sheffy, then
Sheffy may share Your Data with our affiliates to provide You with required updates such
as promotions, new products, any online / offline events, launches, etc. In case You have
opted in to share your Data with a third party during such an event or a promotion, then
third party may use such Data in accordance with their own policies.
If Sheffy were to ever merge with another entity, or be reorganised etc., then Your Data
would be shared with the new entity in accordance with this Privacy Policy.
Miscellaneous
This Privacy Policy applies to only the Data provided to us through the Website and does
not pertain to any Data that you may have provided us with outside the purview of this
Website.
Sheffy shall take all reasonable efforts to ensure that Your Data is safe and secured,
however, we cannot guarantee that no one will be able to overcome our security measures,
including, without limitation, the security measures implemented on this Website. Thus, by
providing us with Your Data, You accept the inherent security implications regarding
sharing information online and Your posting of Your Data on this website constitutes your
acceptance of this risk, and by such posting You waive any right to seek legal relief from
this Website due to any misuse of your information. You confirm and acknowledge that
You shall never hold Sheffy responsible for any breach or hack unless it is evident that
Sheffy has been willfully negligent.
We urge you to be careful with sharing of your Information with any third party claiming to
be related to this Website or Sheffy or our affiliates on separate emails/phone calls etc. We
disclaim any and all liabilities towards any such claims that have arisen due to your own
negligence or willful misconduct and Sheffy takes no responsibility of the same.
Notwithstanding anything contained in this Privacy Policy or elsewhere, Sheffy shall not be
held responsible and/or liable for any loss, damage or misuse of your information, if such
loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event”
shall mean any event that is beyond our reasonable control and shall include, without
limitation, war, earthquakes, pandemics, sabotage, fire, flood, explosion, acts of God, civil
commotion, strikes or industrial action of any kind, insurrection, acts of government,
computer hacking, computer crashes, breach of security and encryption, etc.
In the event of any breach of your personal Information, we will, without any unreasonable
delay, notify you by email or fax and take appropriate measures in compliance with the
provisions under applicable laws for the time being in force.
This Privacy Policy shall be construed in accordance with laws of India.
Grievances Redressal
Our Grievance Officer is Tushar Sharma and he / she can be reached at admin@sheffy.in.
The Address of the Grievance Officer is 101, First Floor, A Block, Naurang House, 21 KG Marg,
New Delhi 11001.
You can update / alter / modify / delete the information shared with us by getting in touch with us
at community@sheffy.in. You agree and acknowledge that certain data or information cannot be
corrected or deleted or is prohibited to be deleted as required under any applicable law, law
enforcement requests or under any judicial proceedings. In respect to such data or information, the
aforementioned rights will not be available.
You can also get in touch with us at + 91 95278-95279/ 95600-01413 if you wish to opt out of our
communications list or if you no longer wish to receive communications / updates / offers from us.