Privacy Policy

Last updated: June 2026

Polaris Ventures Private Limited ("Sheffy", "we", "us") operates sheffy.in. Registered office: Gurgaon, Haryana, India. This policy describes how we collect, use, and protect your information when you interact with our website or services.

Information We Collect

When you request a quote, book a catering service, or contact us, we collect:

Personal details: name, phone number, email address
Event details: date, venue address, guest count, menu preferences, event type
Technical data: IP address, browser type, device information, pages visited, referral source, approximate location
Communication records: messages exchanged via WhatsApp, email, or phone

How We Use Your Information

Respond to your catering enquiry and share relevant pricing or menu options
Process your catering booking and coordinate with specialist kitchens
Communicate event logistics (timing, venue access, setup requirements)
Improve our website experience and measure advertising performance
Improve our service based on post-event feedback and quality scores
Send service-related updates (not marketing, unless you opt in)
Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

Cookies, Analytics & Advertising

We use the following third-party services that set cookies on your device:

Google Analytics collects browsing data (pages visited, time on site, device information) to help us understand how visitors use our website.

Google Ads conversion tracking uses cookies to measure the effectiveness of our advertising. When you click a Sheffy ad and later submit an enquiry, a cookie allows us to attribute that conversion to the ad click.

Google Ads remarketing: Third-party vendors, including Google, show Sheffy ads on websites across the internet. Google and other third-party vendors use cookies to serve these ads based on your past visits to sheffy.in. After visiting our website, you may see Sheffy advertisements on other websites and apps you visit.

First-party cookies (set by sheffy.in) and third-party cookies (set by Google) work together for analytics and ad measurement purposes.

How to Opt Out of Personalised Advertising

You can opt out of Google's use of cookies for personalised advertising by visiting Google Ads Settings. You can also opt out of third-party vendor cookies for personalised advertising by visiting the Network Advertising Initiative opt-out page. Additionally, you can control or delete cookies through your browser settings, though some website features may not work as intended.

Clicking a WhatsApp button on our website opens a conversation with Sheffy on WhatsApp, a third-party messaging platform operated by Meta Platforms, Inc. Your phone number and message content shared via WhatsApp are governed by WhatsApp's own privacy policy. We use information shared in WhatsApp conversations solely to respond to your catering enquiry.

Data Sharing

We do not sell your personal information. We share data only in these situations:

Service delivery: venue address and event details shared with assigned kitchen teams and service staff for your booking
Google: browsing and conversion data shared for analytics and advertising measurement (as described above)
WhatsApp / Meta: when you initiate a conversation via WhatsApp
Payment processing: payment details shared with our payment gateway provider
Legal compliance: when required by law, regulation, or court order

Data Security

All personal information is collected over a secure HTTPS connection. We implement appropriate technical and administrative safeguards to protect your data from unauthorised access, alteration, or disclosure.

Data Retention

We retain your contact information for up to 24 months after your last interaction with us, after which it is deleted unless you have an active booking or ongoing service arrangement. Booking records may be retained longer to comply with legal and tax obligations.

Your Rights (Digital Personal Data Protection Act, 2023)

Under India's DPDP Act, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw your consent for data processing at any time
File a complaint with the Data Protection Board of India

To exercise any of these rights, email community@sheffy.in or call 95278 95279. We will respond within 30 days.

Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

Grievance Officer

If you have concerns about how your data is handled, contact our Grievance Officer:

Abhishek
Email: abhishek@sheffy.in
Phone: +91 95278 95279

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

For any privacy-related queries:
Email: community@sheffy.in
Phone: +91 95278 95279
Polaris Ventures Private Limited, Gurgaon, Haryana, India