Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Sheffy (operated by Polaris Ventures Pvt Ltd, New Delhi) collects, uses, and protects your information when you use our website sheffy.in and our catering services.

Information We Collect

When you request a quote, book a catering service, or contact us, we collect:

Personal details: name, phone number, email address
Event details: date, venue address, guest count, menu preferences, event type
Technical data: IP address, browser type, device information, pages visited, referral source
Communication records: messages exchanged via WhatsApp, email, or phone

How We Use Your Information

Process your catering booking and coordinate with specialist kitchens
Send you quotes, menu options, and booking confirmations
Communicate event logistics (timing, venue access, setup requirements)
Improve our service based on post-event feedback and quality scores
Send service-related updates (not marketing, unless you opt in)
Comply with legal and regulatory requirements

Cookies and Tracking

We use cookies and similar technologies to understand how visitors use our website. This includes analytics tools that collect anonymised data about page views, traffic sources, and device types. You can disable cookies in your browser settings, though some website features may not work as intended.

Data Sharing

We do not sell your personal information. We share data only in these situations:

Service delivery: venue address and event details shared with assigned kitchen teams and service staff for your booking
Payment processing: payment details shared with our payment gateway provider
Legal compliance: when required by law, regulation, or court order
Analytics providers: anonymised usage data shared with analytics tools to improve our website

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain booking records, and comply with legal obligations. You can request deletion of your data by contacting us at the details below.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time

Data Security

We implement appropriate technical and administrative safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Grievance Officer

If you have concerns about how your data is handled, contact our Grievance Officer:

Abhishek
Email: abhishek@sheffy.in
Phone: +91 95278 95279

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

For any privacy-related queries:
Email: community@sheffy.in
Phone: +91 95278 95279